Full Time; San Francisco, CA
Are you a social entrepreneur with experience running professional services teams? Do you want to change the world by transforming the way nonprofits use information technology? Do you inspire others to do good work? If so, read on!
Exponent Partners is seeking an energetic professional with a social vision who’s ready to lead an expanding service delivery team and strengthen excellent practices as our organization grows. We’re growing fast because we’re good at helping nonprofits meet their goals and serve their missions more effectively.
About this Job
The Director of Professional Services will lead service delivery for Exponent Partners. You will ensure that ExP continues to deliver innovative, high quality projects on-time and on-budget to nonprofit organizations around the world. This is a prime opportunity for you to help guide the growth of our thriving social venture.
Our ideal candidate will have a social entrepreneur’s passion and vision coupled with exceptional business management, project management, and technology skills.
The Director of Professional Services will report to the CEO and have the following responsibilities:
- Accountable for overall success of customer engagement. Senior point of escalation for clients and our service delivery teams.
- Coordinates multiple work efforts, ensuring that clients’ business objectives are met across all our projects.
- Provides vision, leadership, and clear direction to ExP’s consulting and technical team. Leads the ongoing evolution of our service delivery methodology. Functions as senior project manager on some engagements.
- Manages ExP staff and contractor resources effectively throughout the project lifecycle. Responsible for effectively balancing team resources, budget, and timelines.
- Oversees staff recruitment, contracting, and ongoing training and team development.
- Contributes substantially to ExP’s strategy. Maintains deep knowledge and skills in nonprofit and general commercial information technology. Stays abreast of applicable technology and business process advancements in the salesforce.com ecosystem.
Qualifications
Successful candidates will have a bachelor’s degree in computer science, business management, or a related field, and will have at least five years of experience in information technology. Nonprofit sector experience is highly valued.
- 3+ years experience leading a team of consultants and technologists. Strong project management experience and skills are mandatory.
- 3+ years delivering information technology projects to multiple clients. Nonprofit sector experience highly desirable.
- Significant business management skills in finance, operations, and human resources are required. Experience managing budgets with P&L responsibility highly desirable.
- Organized, detail-oriented, and determined to produce high-quality, on-time work Strong business process focus and skills.
- Demonstrated leadership skills and proven project management abilities
- Possess a sense of humor, a positive outlook, and an easy-going manner when working with others.
- Exceptional verbal and written communication skills as applied in client proposals, staff reviews, and everything in between.
About Exponent Partners
Exponent Partners is an information technology consulting firm that helps nonprofits use information technology to carry out their missions more efficiently and effectively. We work in San Francisco and Washington, D.C. and help innovative and progressive organizations across the United States and internationally.
We envision a world where strong civil society organizations maintain a powerful voice in the dialogue with commerce and government. We want the organizations that help us educate our children, nurture our communities, protect our planet, and safeguard our human rights to have access to the best possible tools and knowledge to help them make our world a better place.
ExP is known for its thoroughness in business process analysis and ability to produce top-notch constituent relationship management (CRM) systems and business applications that streamline an organization’s way of working. ExP’s work was honored with a “Best Nonprofit Deployment” award at Salesforce.com’s 2007 Dreamforce user conference.
To Apply
Interested persons should email a cover letter, resume, and salary requirements to 'jobs' at 'exponentpartners' dot 'com'.
Salary:Please include your salary requirements with your application.
Position:Full Time
Location:San Francisco, CA