Services from Strategy to Support

We recognize organizations come to us at many different stages in their technology journey. We offer services and adapt our methodology across a spectrum of nonprofit organizations, whether your team is highly tech-savvy or you have no one with technology experience. And, you don’t have to know what you need. With our free consultations, we assess your situation and recommend how you can approach your next technology steps. Below is an overview of the different services we offer.

STRATEGY

Technology strategy is a key aspect of your overall organizational strategy. We help you map the appropriate technology to your mission. You might be looking to identify how to integrate or consolidate a number of systems into a whole organization solution or to determine how your nascent technology systems can grow as your organization expands. Common deliverables include technology roadmaps and technology selection.

PLANNING

Virtually every project we undertake includes some aspect of planning. During this crucial step in the process, we employ business process analysis to tailor your system to your unique organizational needs. Planning can help you phase projects over a manageable timeframe and prioritize requirements to match budget with must-have features.

IMPLEMENTATION

Our projects range from a two-week simple implementation for a single process to highly complex multi-year engagements that replace organization-wide systems. We’ve built a toolkit of methodologies, processes, and best practices that inform each project, many of which you can read about on our blog and in our customer case studies.

SUPPORT

The most overlooked and often most important aspect of a technology project is what happens after the system is rolled out. Many systems fail because the proper support and maintenance isn’t provided to ensure staff can effectively use the product. Our support services focus on providing this help and leading your organization to self-sufficiency with your system.

PUT YOUR DATA TO WORK

If you know your organization could make better use of your data to help make decisions, drive strategy, and just reduce manual effort, we offer free consultations to discuss your options. Contact us and we’ll discuss where you are now and where you’d like to be.


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Exponent Case Management

Based on 10 years of experience building custom case management solutions, we created Exponent Case Management to provide human services agencies with a flexible, state-of-the-art case management system. Exponent Case Management, an app on the Salesforce AppExchange, helps multi-program agencies effectively manage data, see results, and report to funders.


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The Salesforce Platform

Early on in our history, we evaluated platforms on which to build our solutions and determined the Salesforce platform was the best choice for nonprofits.

SALESFORCE FOR YOUR NONPROFIT

If you’d like to learn more about Salesforce and Salesforce.org, visit their website or contact us to find out how it can help you!


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