Support Designed for Your Organization
As experts who are intimately familiar with the design of your system, you’re in good hands. Think of us as your partners in long-term Salesforce success. Our support is backed by nearly a decade of experience in Salesforce for nonprofits, deep expertise in training and encouraging system adoption, and familiarity with the processes of a diverse range of organizations.
Our support plans include support for both your day-to-day questions as well as the on-going evolution of your system. You benefit from:
Unlimited How-To Support
Your system admin will receive direct guidance on basic Salesforce and solution-specific administrative tasks, which is crucial for Salesforce admins to come fully up to speed on your solution. Your system administrator can log cases and track their progress through access to our support portal. A Support Expert will directly respond to your inquiries within one business day. You’ll benefit from support for all applications installed by our team. You’ll also have access to the Nonprofit Success Center, a knowledge base of rich Salesforce content and nonprofit business process articles.
Hands-On Help for Enhancements
You’ll choose a block of enhancement hours (in consultation with your account manager) to adapt and tweak your solution as you use the system. This includes configuration (e.g. creation of views, reports, fields, objects, user administration), additional data migration, and 1:1 training.
Tailored to Nonprofit Needs
Unlike support delivered by Salesforce, our plans are informed by our experience supporting nonprofits exclusively for over a decade.
- Quick, knowledgable responses from a specialist: Both when contacting us via email and in our new Q&A webinars, you are part of a small group of nonprofits who can get your questions answered by a nonprofit Salesforce specialist.
- Contact familiar with your system and work: Your support contact understands your particular system, work, and mission.
- Affordable hands-on help: Our premium hours allow you to purchase the specific number of hours for enhancements to their system that you need.
- Resources for nonprofits: We offer specifically tailored resources for nonprofits, including success webinars and knowledge articles. Salesforce’s support is tailored mainly for businesses.
Like all our resources, it is based on actual client questions.
A safety net for any situation.
Have peace of mind knowing that we’re here for you when you need us. Think of us as your partners in long-term Salesforce success. All Support Plans include unlimited how-to support, and you’ll get a response in one business day, guaranteed!
LONG-TERM SALESFORCE SUCCESS
Ensure the long-term success of your Salesforce solution. We’ve helped over 500 clients get the most out of their systems. Contact us to find out more about our support plans.