New Rapid Response Offerings for Nonprofits Adapting to COVID-19

Posted in: Blog
By: Susan Tobes

Nonprofit and human services organizations are at the front lines of both the impact and the response to this unprecedented COVID-19 crisis. You need support and increased capacity to cope with the spikes in demand as well as the impact of the virus on your teams and operations. Front-line social safety net organizations need enhanced systems and data in order to respond. We understand how to build solutions for your organization’s social impact. Leveraging the power of the Salesforce platform, we build systems, tools, and processes so that agencies and funders can transform their data into actionable insights. In that spirit, we are offering new services and resources for organizations that are at the forefront of the COVID-19 pandemic.

Our goal is to provide you with on-demand Salesforce expertise that supports your organization’s program continuity and surge capabilities. Exponent Partners is committed to helping the nonprofit sector adapt rapidly to COVID-19. We’re now offering new rate information and consulting packages to help see you through this period of adjustment.

Lower Consulting Rates Now through June 30th

State by state, each community is undergoing its own response to COVID-19. Your region may be emerging from a period of social distancing and sheltering-in-place or experiencing other forms of disruption from daily routines. Nonprofits are feeling challenged in different ways. To provide some relief, Exponent Partners will roll back to 2019 hour rates across all roles and services. It is one small part we can play during this turbulent transition period.

Which Service Offering is Right for You?

We’ve heard for the nonprofit community that some of the most pressing needs right now may include:

  • New dashboards and reports as your organization pivots
  • Data cleaning and integrity to support decision-making
  • Updates to your grant process to support faster processing
  • Additions to your Exponent Case Management solution to support program changes or new funders
  • System administrator support
  • New user training and adoption
  • Salesforce integration with new third party applications

To address these challenges, we are offering the following consulting packages to help your organization.

Expert Access Services

Get Specialized Consulting for Short-term Fixed Price Projects

The goal of this service offering is to dive-in and get started as quickly as possible after an initial discovery assessment and priority-setting sessions. You will work one-on-one with a dedicated consultant to tailor the engagement’s scope to your specific needs. Using a streamlined and collaborative implementation approach, your consultant will then design and implement solutions in a cost-effective and timely manner.

  • Senior Consultant. We recommend you start with a Senior Consultant for the majority of your Salesforce needs. Whether you require new functionality to be implemented or tweaks to your existing system, our Senior Consultants can help you launch new efforts or adapt current services to COVID-19 related changes.
  • Solutions Architect. If you are facing a new level of complexity across your agency and current system. You may benefit from the guidance of a Solutions Architect.
  • Data Specialist. Many health and human services organizations now have a new layer of data to track related to a COVID-19 diagnosis or eligibility for a new COVID-19 related service. Consider working with one of our expert Data Specialists to design a process for new data importing, tracking, and reporting.

You will have access to one of our experts for a predefined number of Salesforce consulting hours to be used over a set period of time. These engagements are packaged as 40 hours over 4 weeks, 60 hours over 6 weeks, or 80 hours over 8 weeks. Contact us to determine which package is right for you.

Month-to-Month Managed Services

Benefit from a Virtual System Administrator and More

Some organizations cannot provide their users with access to an in-house system administrator when it may be most critical, especially due to COVID-19 impacts. Exponent Partners can provide your nonprofit with a flexible and affordable approach with this Virtual System Administrator offering.

You will benefit from 32 hours per week of a dedicated consultant at a reduced rate for a savings up to 15% from standard hourly costs. This offering is also based on a month-to-month commitment and designed to support your organization during the immediate or long term.

Virtual System Administration
  • Security and user management
  • Reports
  • Conga templates
  • Third-Party AppExchange solution evaluation and implementation
  • Data quality control and duplicate management
  • User training and support
  • New data object and field creation
  • Automation

Offer also includes:

  • Dedicated staff resource
  • Access to entire Exponent Partners team as needed
  • Weekly status reports

If your organization would benefit from discounted system administration, contact us to get started.

Exponent Case Management Accelerators

Built on the Salesforce platform, Exponent Case Management (ECM) allows you to directly connect your program data to your impact with funder and performance reporting at your fingertips. Exponent Partners offers accelerators designed to enable organizations to implement ECM on a faster timeline.

Workforce Development Accelerator

Implement or Adapt Your Employment Programs Faster

The employment landscape has been forever changed by cataclysmic events related to COVID-19 self-quarantine and shelter-in-place requirements. As a record number of people are now facing temporary or long-term unemployment, your organization may be springing into action to adapt current workforce development programs or create new virtual service models.

The Workforce Development Accelerator is a pre-configured version of ECM that supports every stage of your employment program. It encourages best practices such as removing individual employment barriers to ensure job readiness, placement and retention services, and effective employer engagement. From intake and assessment to employment planning, service tracking, and reporting, the Workforce Development Accelerator has you covered.

Homelessness Services Accelerator

Standardize Your Housing Program Data for HMIS Compliance

The Homelessness Services Accelerator is intended to standardize the way that your program data is collected in ECM to meet Homeless Management Information Systems (HMIS) reporting requirements.

HMIS is a local information technology system used to collect client-level data for organizations to reduce and prevent homelessness ensure delivery of comprehensive, high-quality services to persons who are homeless, and create permanent housing opportunities for very low income and long-term homeless persons.

The Accelerator includes pre-built intake forms, Department of Housing and Urban Development (HUD) and other program specific assessments, service plans, service entry, and bed nights.

Stay tuned for details on the Homelessness Services Accelerator webinar coming soon.

It’s Easy to Get Started

With a few clicks on your part, we will spring into action. Contact us about these new rapid response offerings and you’ll be contacted by your Account Executive within 1 business day to discuss details on pricing and timelines. Together, we can help your nonprofit emerge stronger than ever.