Human Services

From intake to exit and beyond, drive better outcomes for clients with less time.

We are obsessed with outcomes and never lose sight of not only your project objective, but also your organization’s mission. With experience across a range of human services organizations, we help Human Services agencies implement a Salesforce solution to streamline data, drive results, and truly understand your impact now and in the future.

Powerful workflow, accessible analytics and a modern platform are just the start.

We are a team of Passionate Nerds. We are passionate about the missions that drive the clients we serve in the Human Services space. Many of us have been in your shoes and understand the unique challenges you face on a daily basis. We develop solutions that work for you and your mission, not the other way around.

Insightful and Actionable Data. Collect and view all of your important data in one place including in third-party databases and software. Aggregate your intake, assessment, and demographic data to manage your programs, analyze performance and make adjustments to improve outcomes for your clients. 

Case Management Solutions. Leverage our proprietary, fully-featured case management solution to manage all your programs in one place. Exponent Case Management can provide powerful workflow, accessible analytics, and a modern platform that can be integrated with other systems.

Donor, Partner and Volunteer Management.Driving positive outcomes for clients takes human capital and financial investment. Our consultants craft solutions that allow you to optimize and improve the management of donors, partners, and volunteers so that you can better manage fundraising and operations.

Our solutions are designed to be as unique as your Human Services organization. We’ve helped Human Services agencies in the following areas:

  • Workforce Development
  • Youth Programs
  • Child Welfare Services
  • Disability Services
  • Collective Impact Initiatives
  • Reentry Services
  • Education
  • Homeless Services
  • Senior Services
  • Refugee Services
  • Family Services
  • Food Banks

Exponent Case Management

Let’s Talk!

Reach out to us and we’ll walk you through how we can help you achieve your mission and make an impact using Salesforce.
Contact Us

“ECM helps us capture, analyze, and act on empirical data. The data informs the way that we provide excellent services and helps to secure resources to further our mission.”

Anita Maldonado, PhDChief Executive Officer, California Human Development

HUMAN SERVICES SECTOR SOLUTIONS

  • Manage programs with ECM
  • Collect intake, assessment, demographic and data in custom forms
  • Create service plans and track services
  • Record referrals and request follow up
  • Track outcomes to improve services
  • Analyze program, client, and organization data
  • View and record data on mobile devices
  • Manage donors, partners, volunteers, and more
  • Create online client & partners communities
  • Integrate with back-office systems and databases
  • Develop custom reports and dashboards

HUMAN SERVICES CLIENTS

  • Workforce Development
  • Youth Programs
  • Child Welfare Services
  • Disability Services
  • Collective Impact Initiatives
  • Reentry Services
  • Education
  • Homeless Services
  • Senior Services
  • Refugee Services
  • Family Services
  • Food Banks

Planning

We develop blueprints for your system that are tailored to the unique aspects of your organization. We focus on business process analysis to understand your mission, desired outcomes, results objectives, and the way your staff works, in order to develop a solution specific to these attributes.

Strategy

Stepping back before approaching a significant technology project ensures a successful, cost-effective system implementation. We can help you identify and sequence the right solutions by looking at your organization's needs holistically. Examples of projects include: System Assessments and Technology Roadmaps.

Implementation

We have a wide range of resources and methodologies to fit your organization, whether you have a mature technology team or are doing your first system implementation. We deliver comprehensive solutions that span all facets of Salesforce technology, including configuration, code, and app integration.

Customer Success

Whether you need regular guidance to manage your Salesforce system, or only occasional help to update a complex configuration, our support plans have your needs covered. All levels of service are rendered by customer success managers who have experience working with foundations.