Dedicated to Your Success

A solid strategy, plan, and technology solution are the first ingredients to long-term adoption of a new system, but you also need access to ongoing expertise and resources to adapt to your organization’s changing needs. Our support plans offer the resources, tools, and guidance needed to make the most out of your system.

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Find the Right Fit for Your Organization 

As trusted advisors who are most familiar with your system’s design, we are your partners in long-term Salesforce customer success. Our comprehensive plans include support for both your day-to-day questions, as well as the on-going evolution of your system. As partners in your Salesforce journey, we’re here for you when you need us.

Essential Support

Annual entry-level service for your emailed requests. You'll get access to our customer success self-serve portal, robust knowledge base, and Success Center Team for hands-on assistance.

Enhanced Support

Includes all the benefits of annual Essential Support plus proactive system maintenance, quarterly goal setting, release assessments, user management, and third party app support.

Virtual Admin

Benefit from a dedicated Managed Services consultant who serves as your nonprofit's quarter-time Salesforce Administrator contracted on a 3-month basis.

Managed Services

Contracted annually your Managed Services consultant goes beyond Virtual Admin to include Salesforce roadmapping, data governance, change management, and a team of specialists.

“It has been really nice to have a continued relationship, and the response time that we get from them is crazy. I don’t know when they sleep! It feels nice to have a partner in that space as we are kind of moving into growing our system and moving into territory that we may not be familiar with.”

Sandra AllenSenior Director, Data and Evaluation, United Way Bay Area

Get started today!

Ensure the long-term success of your Salesforce solution. We are here to help. Contact us to find the perfect plan for your organization.
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Who We Serve

Exponent Partners Education Sector Examples

Education

Our solutions unify data across your organization and direct your activities towards more effective programs and services.
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Human Services

Our solutions minimize your manual data entry and maximize the insights and information you can use to drive better outcomes.
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Philanthropy

Our solutions help you collect, track, and analyze outcomes from your grantees and other constituents across your organization.

Recent Blogs

Process client map journey

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Letting Your Empathy Shine Through Your Processes with Client Journey Mapping
Governance Team

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Your system is live! Here’s how to keep it that way.
Dreamin' in Color logo

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Proud to be Dreamin’ in Color
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Valuable Impact Measurement Insights

Featured Resources

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On Demand: Grant-makers Using Salesforce for Scholarship Management

Watch this webinar to explore how nonprofits can leverage the Salesforce platform to manage all aspects of their scholarship programs. From migrating paper forms online to triggering interventions based on a scholar’s...
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Tracking Breakthrough’s Impact with Data

The launch of Breakthrough was prompted by a need in the community. According to Arloa Sutter, Executive Director at Breakthrough, “I founded Breakthrough just because people were in need, and they were...
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Chicago Benchmarking Collaborative

The Chicago Benchmarking Collaborative (CBC), launched in 2009, is an alliance of five education and human service agencies that collectively work with low-income individuals throughout some of Chicago’s most underserved neighborhoods. Christopher...