Your Next Step for Success with Salesforce

A solid strategy, plan, and technology solution are the first ingredients to long-term adoption of a new system. However, you also need access to ongoing expertise and resources to help you make the most of it, and to adapt to your organization’s changing needs. Our support plans meet your organization where your are at and offer the resources, tools, and guidance to make the most out of your system.

Support Designed for Your Organization

As experts who are intimately familiar with the design of your system, you’re in good hands. Think of us as your partners in long-term Salesforce success. Our support is backed by nearly a decade of experience in Salesforce for nonprofits, deep expertise in training and encouraging system adoption, and familiarity with the processes of a diverse range of organizations.

Comprehensive Support

Our support plans include support for both your day-to-day questions as well as the on-going evolution of your system. You benefit from:

Unlimited How-To Support

Your system admin will receive direct guidance on basic Salesforce and solution-specific administrative tasks, which is crucial for Salesforce admins to come fully up to speed on your solution. Your system administrator can log cases and track their progress through access to our support portal. A Support Expert will directly respond to your inquiries within one business day. You’ll benefit from support for all applications installed by our team. You’ll also have access to the Nonprofit Success Center, a knowledge base of rich Salesforce content and nonprofit business process articles.

Hands-On Help for Enhancements

You’ll choose a block of enhancement hours (in consultation with your account manager) to adapt and tweak your solution as you use the system. This includes configuration (e.g. creation of views, reports, fields, objects, user administration), additional data migration, and 1:1 training.

Tailored to Nonprofit Needs

Unlike support delivered by Salesforce, our plans are informed by our experience supporting nonprofits exclusively for over a decade.

  • Quick, knowledgable responses from a specialist: Both when contacting us via email and in our new Q&A webinars, you are part of a small group of nonprofits who can get your questions answered by a nonprofit Salesforce specialist.
  • Contact familiar with your system and work: Your support contact understands your particular system, work, and mission.
  • Affordable hands-on help: Our premium hours allow you to purchase the specific number of hours for enhancements to their system that you need.
  • Resources for nonprofits: We offer specifically tailored resources for nonprofits, including success webinars and knowledge articles. Salesforce’s support is tailored mainly for businesses.
 Like all our resources, it is based on actual client questions.

A safety net for any situation.

Have peace of mind knowing that we’re here for you when you need us. Think of us as your partners in long-term Salesforce success. All Support Plans include unlimited how-to support, and you’ll get a response in one business day, guaranteed!

 

LONG-TERM SALESFORCE SUCCESS

Ensure the long-term success of your Salesforce solution. We’ve helped over 500 clients get the most out of their systems. Contact us to find out more about our support plans.

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RELATED CASE STUDIES

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FREE CONSULTATION

Contact us to talk about how our support plans can help your organization. We’ll answer any questions you have and recommend solutions for your organization.

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