A Nonprofit’s Guide to Navigating Salesforce Support: Support Services vs. Managed Services

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In the realm of nonprofit technology management, leveraging Salesforce effectively is crucial for achieving impactful outcomes. While the initial implementation phase is important, sustaining and optimizing the Salesforce platform is equally vital for long-term success. Proper support for your Salesforce instance can lead to a myriad of benefits, including enhanced organizational efficiency, better user adoption, improved data quality, better decision-making through insightful reporting, scalability to accommodate growth, and stronger engagement with donors and stakeholders.

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This guide serves as your compass, guiding you through the nuances of user adoption, system evolution, and the role Support and Managed Services can play in supporting the ongoing optimization of your system.

In this guide, you will:

  • Gain a deeper understanding of the pros and cons of different levels of Salesforce support
  • Get acquainted with the benefits of our two tailored Customer Success offerings – Support and Managed Services
  • Learn how a Managed Service package can support the continued optimization of your system
  • See how we build flexibility and collaboration into our Managed Services offerings

Download the guide to discover how Support and Managed Services can be your trusted partner in optimizing and expanding your organization’s information systems.