Photo: Case worker wearing a pandemic mask meeting with father and child also wearing pandemic masks for a services assessment

Case Management for Human Services Before and After COVID-19

Posted in: Blog

Human services organizations of all sizes rely heavily on case management to improve outcomes for their clients. As stated in the pre-pandemic Salesforce.org Nonprofit Trends Report, “demand for more nonprofit programs and services is rising, as the world is threatened by climate change, natural and human-made disasters, humanitarian crises, political chaos, food insecurity, and so much more.” Since COVID-19 has impacted communities globally, the need for case management to support increasing at-risk populations worldwide has only grown. Learn more about case management, the guiding principles of effective case management and how COVID-19 has impacted the practice on our new Exponent Case Management blog here. 

Josie Alleman

Josie Alleman

Product Manager

Josie is passionate about helping human services organizations use data to  ensure that the work they are doing is truly making a difference in people’s lives. Her excitement about data in social services started when she was a public health Peace Corps Volunteer in Kenya. She helped rural community health workers record their activities to report out to US based funders and used this data to ultimately receive a large grant to support orphan caregivers in their communities.

Since then she has worked as a mental health case manager, a QA program manager and has had several roles in product and professional services at nonprofit software companies. She holds a BA in Psychology and a Masters in Social Work and Public Policy from Ohio State University.

Josie lives in Cleveland, Ohio with her husband, 5 year old daughter and 2 year old son. In her free time she enjoys spending time with family, hiking, cooking, and traveling

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