Impact through Innovation: Leveraging Case Management and SMS Technology to Meet the Moment

Posted in: Blog
By: Marthe Rana

Imagine: it’s the height of a global pandemic unlike anything seen in over a century. Millions of people are under stay at home orders; millions more are out of work. And yet, you—an undocumented farmworker—have been told your role is essential to keeping the economy running. Millions of dollars in aid are distributed to people deemed essential, yet you are not one of them and you still face the very real fear of deportation. 

That is what millions of people experienced during the height of the pandemic. 

In a beacon of light, the California Department of Social Services, recognizing that our undocumented neighbors had been left out of any type of COVID relief, allocates $75 million dollars in aid—but only if it’s used in a matter of weeks. That’s where California Human Development stepped up to the plate and with its trusted partner, Exponent Case Management, implemented a first-of-its-kind program providing direct cash to undocumented immigrants. 

With the help of Exponent Case Management and Mogli, an SMS app available on the Salesforce AppExchange, CHD was able to not only distribute the aid, but also foster connections and build relationships that later allowed them to run an effective COVID education program to the same community members.

There’s a lot more of this story to tell. Join us on April 6th.

Join us to learn how CHD leverages technology to foster stronger relationships, facilitates communication in the digital era and uses best-in-class case management technology to drive radically better impact. Register for our upcoming webinar today! 

Fostering Connection: Using SMS to Improve Outcomes in Human Services

April 6th, 2022 11am PDT/2pm EDT

Register here: https://go.exponentpartners.com/SMSToImproveOutcomes