Enhanced Support

Customer Success Enhanced Support provides you with all the benefits of Essential Support plus a dedicated point of contact, same day response time, and more. Ideal if your organization needs a more hands-on approach to system maintenance, with Enhanced Support your Customer Success Lead provides continuity to ensure your long-term success.

Level up your success with the hands-on support you need.

One Point of Contact

You benefit from working with the same Customer Success team member over time who knows your organization's priorities.

Same Day Response

With Enhanced Support you can rest assured knowing you will receive a response to your request within the same business day.

Goal Setting and Proactive Maintenance

Beyond the essentials, you benefit from proactive ongoing system maintenance, third party application support, and quarterly goal setting.

Tools for Admins and Users

Enhanced Support includes quarterly trainings on commonly requested topics such as Lighting Migration best practices and more.

On-Demand Access to Resources

Self-serve customer support portal, engaged user community, and Knowledge Base documentation for all your foundational questions.

User Management and Security Updates

We manage your organization's users and track the security updates and Salesforce releases relevant to your organization.

Explore Success Center Offerings

Ensuring your long-term success is at the core of everything we do at Exponent Partners. You need a trusted guide on your journey. Imagine what could be possible for your organization with the exact right resources in the right place at the right time when leveraging a platform like Salesforce. Our process is driven by an unwavering commitment to your success far beyond traditional support and help desk offerings.

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“The team at Exponent Partners has been working with us since day one to ensure our needs are met and empowering us through training and technical support. We now feel confident and training others on how to use the database and reporting systems to understand trends in the data.”

Jacqueline ChanDirector, Data and Evaluation, United Way Bay Area

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Ensure the long-term success of your Salesforce solution. We are here to help. Contact us to find the perfect plan for your organization.
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Client Story

Chicago Benchmarking Collaborative

The Chicago Benchmarking Collaborative (CBC), launched in 2009, is an alliance of five education and human service agencies that collectively work with low-income individuals throughout some of Chicago’s most underserved neighborhoods. Christopher...

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