On Demand: Human Services Agencies Adapting to COVID-19

Nonprofits and human services organizations continue to grapple with shifting needs of their clients.  Recorded on Tuesday, September 22, 2020, this facilitated panel discussion features leaders from three human services agencies adapting to COVID-19 using the Salesforce app Exponent Case Management.

From disaster relief distribution to emergency housing, sign-up to learn how panelists were able to build new COVID-19 programs and track outcomes data.

Access the Full Webinar Video

Learn how each organization is responding to the unique needs of their clients during the Coronavirus pandemic.

Gain insights on a range of topics including:

  • Screening program applicants for eligibility
  • Setting up disaster relief and COVID-19 stimulus dispersal methods
  • Leveraging SMS text messaging helps engage vulnerable populations
  • Using additional third party apps to streamline program intake with partner agencies
  • Tracking assessments, milestones, and program impact

From disaster relief distribution to emergency housing, panelists share how their nonprofit organizations were able to quickly build new programs and track outcomes data.

The recording also includes a moderated Q & A with attendees.

About the Programs

Founded over 50 years ago, California Human Development (CHD), a regional nonprofit serving clients in 31 Northern California counties, offers programs including Training & Jobs, Affordable Housing, Drug-Free Living, Immigration, and disABILITY Services. Kai Harris describes CHD’s COVID-19 Disaster Relief Assistance for Immigrants (DRAI) program funded by State of California Department of Social Services.

In April 2020, the Center for Employment Opportunities launched the largest-ever — and most likely first ever — cash assistance program for returning citizens. Eric Walker details how the initiative provides up to $2,750 in support for 10,000 people released during COVID. CEO has distributed 7,886 payments for $15.8 Million to date. For many of those served, it has been their first opportunity to experience self-determination and they are making remarkable decisions to help support themselves and their families.

The Lili`uokalani Trust was born out of the aloha and care that Queen Lili`uokalani had for the children and families of Hawai‘i. The Trust provides resources to ensure the well-being of Native Hawaiian children and their ohana. Kimo Carvalho describes Lydia’s House, a youth services center helping young Native Hawaiian adults who have aged out of the foster care system and have few opportunities in the era of COVID-19.

About the Speakers

Kai Harris
Interim CEO @ California Human Development
Kai Harris, MNA, is the Interim Chief Executive Officer at California Human Development (CHD), a regional nonprofit serving clients in 31 Northern California counties. Kai oversees CHD’s five business lines: Training & Jobs, Affordable Housing, Drug-Free Living, Immigration, and disABILITY Services. In response to the 2017 Northern California Wildfires, Kai built a program responding primarily to the needs of the immigrant community. With a Masters in Nonprofit Administration, Kai has over 15 years of experience running programs in both nonprofits and as a partner at a digital agency.

Eric Walker
Chief Information Officer @ Center for Employment Opportunities
An experienced IT Executive, Eric Walker serves as Chief Information Officer at the Center for Employment Opportunities (CEO). The Center for Employment Opportunities (CEO) provides employment services to people with recent criminal convictions. Across the United States, over 6,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities. With over 20 years as an information technology professional, Eric worked in the biotechnology industry prior to joining CEO in January 2020 and he is a graduate of Morehouse College.

Kimo Carvalho
Executive Director @Lydia House, Liliʻuokalani Trust
An innovator and leader in the human services community, Kimo Carvalho joined Liliʻuokalani Trust as its Youth Services Center (YSC) Executive Director in November 2019. Kimo is tasked with spearheading the development and launching of the YSC, envisioned as a place of healing and hope for young people in need of support to thrive as adults. Complementing Liliʻuokalani Trust’s ongoing direct services, the YSC is a part of the organizations expanded strategic direction to serve the most disadvantaged youth by stimulating systems change and addressing the larger forces that facilitate intergenerational poverty among Native Hawaiians. Prior to joining Liliʻuokalani Trust, Kimo served for six years at IHS, The Institute of Human Services, as their Director of Community Relations & Development. Kimo received a B.S. from Tulane University and an MBA from Hawaii Pacific University. He is an East-West Journalism Fellow and one of PBN’s 40 under 40 Class of 2015.